Your enquiry went straight to the same inbox Callum reads between heats, not to a shared queue that nobody owns. That means a real reply comes back from a real person, usually the same day if you wrote during working hours. If all you did was tick the newsletter box, the next thing you hear from us is when there is a batch worth writing about, not a welcome sequence.
If your message was about a commission, expect a few questions. Blade length, steel, what you cook most and how the knife should feel in your hand. If it was about sharpening or a rehandle, expect a turnaround window and a price. Either way, if you have not heard back inside two working days, something has gone wrong somewhere, so ring the workshop on +64 7 849 3027 and we will sort it.
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Stand it on a plain surface, snap the side profile and the handle, and send it through on the same thread. A photo tells us more about the balance point and handle length you already like than three paragraphs of description, and it usually cuts one reply off the conversation.
Send the photo
The Damascus knife is the prettier one and takes a keener edge if you sharpen on stones. The powder steel knife is harder, more stain resistant and more forgiving on a busy bench. You do not need to commit now, but knowing which way you are leaning means the first reply can be about your knife rather than about steel metallurgy. Both are laid out with prices on the price page, and the individual knives are described on the Damascus Steel Chef Knife and Powder Steel Chef Knife pages.
Blade length and handle length off the knife you use most, in millimetres. Even rough numbers beat no numbers.
Home cook, working chef, fishmonger or something else. It changes the blade we would build for you.
Email goes out once a day in a batch, and the forge does not stop for it. If your commission has a date attached to it, or you are bringing a knife in for sharpening before service, ring the workshop direct. Anyone at the bench will pick up unless the grinder is running, and we call back the same day if we miss you.
What actually decides where the layers land, and why we can never promise you an exact pattern.
The damage almost never comes from the steel, and it takes about four seconds.
More of the same sits on the blog index. We write when something has actually annoyed us at the bench, not on a schedule.
BladeFoundry is at 181 Kahikatea Drive in Melville, Hamilton 3206, open weekdays from 8:00 to 17:30 and Saturday mornings by appointment. If your reply has not arrived within two working days, ring +64 7 849 3027 or email bladefoundry@gmail.com rather than sending a second form, because a repeat message just adds noise to the same inbox. How we handle your details is set out in the Legal Information page.
